Orders & Returns

Who can I contact to return an item?

Please email returns@chango.shop and let us know why you'd like to return the items along with your order number. If there was any damage, please include a few photos.

What is your return policy?

If you are not satisfied with your purchase, unused merchandise can be exchanged or returned for store credit, minus shipping, within 21 days from purchase. Artwork, special order items, and sale items are Final Sale. We are not responsible for return shipping materials or postage.

I saw something that I love on your Instagram; how do I find that item?

If you see something you love from our Instagram, please leave a comment on the post and someone will comment with the source! Or you can email hello@chango.shop with a screenshot of the post, and someone will follow up with you.

Do you offer interior design services through your store?

Unfortunately, we do not offer interior design services through the Chango & Co. shop, but we have a few very creative and fun shopkeepers that are always happy to help. If you are interested in the services offered through the interior design & architecture studio, please contact hello@chango.co or fill out the project inquiry form on our website here.

How do I know how much wallpaper to order?

We highly recommend consulting a wallpaper hanger to give you an estimate on how much wallpaper to order. You will need to give your hanger the width of the paper, the vertical pattern repeat, and the length of the roll. All of this info is available in the product description. We also recommend purchasing a sample before buying rolls of wallpaper.

Wallpaper orders generally have 3-6 week lead time. If you have any additional questions, please contact hello@chango.shop for more info.

Do your pillows come with inserts?

Yes, all of our pillows come with inserts!

How do I wash this?

Please review the care instructions listed as part of the item's description. Although many of our items are machine washable or dishwasher safe, we often recommend taking the time to wash them by hand so as to preserve their initial appearance.

Some kitchen goods, such as our marble or wood boards, require a bit of upkeep. Please do not leave these submerged under water for long periods of time. We recommend using a mineral oil treatment on wood products every so often to keep these items looking their best.

If you are unsure of how to care for an item, we suggest you err on the side of caution. Please understand that we are not responsible for items that have been ruined or damaged by the user. If you believe that you have received a defective product, please email us at returns@chango.shop.

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